![]() It’s pretty rare that I login these days for anything other than P.A.W. (Ubisoft has been very cool about it, but I still feel bad) So in the end, I almost never ask that my account be unlocked because it’s a hassle for everybody and I don’t want to cause any trouble. The reasons for this are: security (it’s VERY bad if this account gets hacked), performance (if people see I’m online, they ALL msg me at once, can cause problems), and also something I call “the rumor wildfire” – sometimes a rumor starts that a hacker is using my account and mods and support gets flooded with emails about this emergency – so it’s important that they know in advance when I’ll be online. Currently my account remains completely locked (even from me) unless I specifically ask for it to be unlocked for a period. You need to go through the normal Growtopia help channel here.ĭo you still play GT? Can you sign my board? Take a selfie with me in the game? It would be really awkward if I was trying to do any kind of modding while not actually on the support team! I don’t have access to the logs or support system, I’m the wrong person to ask. I was banned for no reason, please help me by contacting Ubisoft If the game isn’t for you, try something else for a while, it’s perfectly normal and ok to get tired of a game and bounce around. I hope they succeed and the game runs forever but there isn’t really any kind of comment I can make on this kind of thing, especially since I don’t play much or know what the issues are. I have a lot of sympathy for the developers as I know their pain. The more systems piled on top of each other it is increasingly challenging it is to keep it all running smoothly. ![]() The bigger the change or addition, the greater the risk. The life of this kind of game is all about change – breaking, fixing, adding, and very little removing. But if you go back to the forums there was no time after the first year we ran the game there were not “Growtopia is ruined and dying now” threads being made. People tend to remember the positives of history rather than the negatives. Ok, that’s not really a question but it’s something people say to me sometimes, especially when the server is down. (Hotel? Well, er, it’s only one (amazing) room, but we are officially licensed as both a restaurant and hotel) My life has changed now, less stress and very different kinds of challenges including running a cafe and hotel with Akiko. Working on an MMO is not something you can do part time, you have to eat and breath it and get woken up by alarms at 3 AM when something breaks. Assuming I was ever asked, I couldn’t accept the job. Would you ever come and work on the game as a real dev? In my experience that’s extremely rare you get a chance like that so I feel really lucky it worked out. We got to use the profit from the sale to remain small and happy indies that can work on what we want, when we want. In the end, selling the game meant it could continue to see new features and grow, without us having to become bosses and have employees and all that, things we never wanted. After four years of running Growtopia I started to have regular nightmares, usually involving backups failing during a rollback or other server problems. What if a backup failed? What if we screwed up on COPPA compliance? The excuse of “hey, we’re just two people” wouldn’t cut it anymore. Too much cash was being spent for us to claim ignorance if something went wrong. The legal responsibility grows proportionally to your player count and how much they’re spending. When you’re taking money for a product, you have a responsibility. While we were able to hire great customer support folks, it was still only Hamumu and myself developing and running the game. Too many players, not something I’d ever consider a problem before it happened. I can only speak for myself for all of these answers, but after four years Growtopia had gotten too big. I’ll update it to modify and add questions as needed. I also have one for my BBS games here which I sold to another company. It’s a single webpage that I can direct people to for detailed answers to common questions.
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